ScanSource Catalyst, a sales unit of ScanSource, Inc. (NASDAQ: SCSC), and value-added distributor of voice, video and data convergence solutions, has received two awards from Avaya in recognition of its education services provided through ScanSource Services Group. ScanSource received awards for Highest Student Satisfaction and Highest Response Rate in North America, both based on customer survey results.
ScanSource Catalyst is Avaya’s largest distributor and has long been providing education, training and certification services to its reseller partners through the Avaya Learning Partner Program. Courses are provided via classroom or virtually and include Avaya IP Office Implementation Workshops, Avaya IP Office Configuration, Avaya Aura® and Avaya Aura Session Manager Administration, among others. Providing these high-level, intensive courses is critical for Avaya resellers, who must have technical certifications in order to provide their own install services for Avaya products.
“In addition to delivering the industry’s leading products, we are also committed to providing the services and support that resellers need to be successful. Education and training are essential to the success of our partners, and we appreciate Avaya and resellers recognizing us as a top performer,” said Mike Burns, president, ScanSource Services Group.
Diane Hutchins, senior manager, Avaya Learning Partner Program, Avaya Learning, said, “We congratulate ScanSource for receiving the ‘Highest Student Satisfaction’ and ‘Highest Response Rate’ recognition awards for the fourth quarter of 2013 in the U.S. region. ScanSource’s commitment to quality and focus on their students’ satisfaction provides a high value for its customers and the broader Avaya reseller community.”