From the Spring VON 2006 conference, Empirix® Inc., which helps organizations adopt complex communications solutions with confidence, announced that NuVox Communications, a leading provider of voice, data and security services to business customers across the Southeast and Midwest, has begun monitoring its carrier VoIP network with Hammer XMS.
Empirix Hammer XMS is a carrier-class monitoring and analysis solution that VoIP service providers use to ensure service quality meets the high standards their customers demand.
According to Keith Coker, Chief Technology Officer at NuVox, the company selected Empirix based on its long track record of helping service providers ensure high Quality of Service for VoIP services.
“NuVox had two main criteria in mind as we evaluated monitoring solutions,” said Coker. “First, we were looking for a vendor with proven experience in carrier-class networks, and second, we wanted a solution with extensive diagnostic capabilities that would give us rapid trouble resolution. Ensuring our customers’ Quality of Service is paramount to our continued success. Empirix excelled in both areas making it a perfect fit for NuVox.”
Empirix Hammer XMS incorporates the strongest signaling and media analysis and call correlation capabilities on the market, evaluating live network traffic to provide the most accurate assessment of network performance. Its patent-pending signaling analysis, high-performance probes and highly scalable architecture enable VoIP service providers to quickly identify and troubleshoot problems and efficiently monitor VoIP service quality. Hammer XMS gives service providers the confidence to deploy new services faster, with higher quality, at a lower cost. It helps reduce customer churn by detecting and resolving problems faster, often before customers are affected.
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