Numara Software, Inc., a provider of service management solutions for IT professionals, today announced that Clemson University has deployed Numara FootPrints across its campus to automate its help desk activities and assess campus IT needs for staff and students. Clemson currently enrolls more than 17,000 students and employs over 4,000 staff and faculty, all of whom can access Numara FootPrints, also known as TigerTracks on campus, and create work order tickets for facility and IT maintenance.
Clemson determined the need for a more formal process for managing its IT environment and a product that was scalable to meet the IT needs of the growing university. As Clemson moves up in the ranks of the nation’s  universities, Clemson Computing and Information Technology (CCIT) has selected Numara Software solutions to continue to address the organization’s IT and business requirements because of their flexibility and ability to let Clemson users track tickets from beginning to end.
“We were initially attracted by Numara FootPrints’ ease of use and customization,” said Tim Howard, TigerTracks project manager. “It was the obvious choice for Clemson because the product offers the extended flexibility and scalability we require, while providing us with a centralized platform to capture all of our IT-related activities.”
To better serve student and faculty needs, Clemson is going to employ Numara FootPrints, a 100% web-based service desk solution, to enable the users to create and submit their own tickets, track the progress from beginning to end, better meet compliance requirements as an organization and realize significant cost savings.Â
“While we have only rolled out Numara FootPrints on July 31st, we are already seeing a great response from the students and staff,” continued Tim Howard. “As the academic year progresses we are excited to adjust the system to fully meet our needs and make TigerTracks the go-to program for Clemson residents.”
