Vigilix has announced that now over 5,000 systems are currently being monitored by Help Desks using Vigilix’s POS health monitoring solution.
Delivered as a software-as-a-service application, Vigilix provides Help Desks that support point-of-sale systems with an efficient way to proactively monitor and receive alerts on the “health†of the systems they support. By using the Vigilix Dashboard, Help Desk Technicians have access to real-time information on the status of the POS systems and the environments that they operate in. Technicians can better prioritize their work, support more systems and respond immediately to situations before they become problems that could impact financial transaction or customer experience.
“We are seeing a real increase in demand for our product†said Andrew Kurtz, Vigilix’s CEO. “In today’s economic environment companies are looking for ways to continue to provide world-class support for their POS systems, but in a more efficient, cost effective way. Our customers are finding that by using Vigilix’s Total Support Manger, they are able to be more proactive, better prioritize and manage their work, as well as, support more systems without increasing staff or infrastructure.â€
via: Vigilix
