GSA Technology Council

Concentrix, a SYNNEX Corporation Company, along with the Greenville Area Development Corporation and the South Carolina Department of Commerce, today announced the expansion of the company’s North American headquarters and call center operation in Greenville, South Carolina, including the addition of 40 jobs and more than $1 million in investment, as part of the company’s strategic growth initiatives in North America.

The Greenville County headquarters, located at 33 Villa Road in Greenville, will expand from 85 associates to approximately 125 employees, adding nearly $2 million in payroll, with most of the job additions being in technical support with CCNA (Cisco Certified Network Associate) certified engineers, according to Dick Rapach, vice president and general manager for Concentrix.

In business since 1983, Concentrix was originally formed in Greenville, SC under the name BSA Sales. BSA was acquired by SYNNEX Corporation in 2004 and in 2006 acquired Rochester, NY based Concentrix. Keeping the Concentrix name, the company made subsequent acquisitions in the Philippines, China, Japan, Costa Rica and Nicaragua to give Concentrix a global presence in providing technical and customer support, sales and marketing services, and backoffice transaction processing services.

The Greenville operation provides sales, marketing, customer and technical support to dozens of global customers, including Cisco, Sage, IBM, Hewlett Packard, Trend Micro, Honeywell, Kodak and Dish Network.

“Concentrix is clearly a company on the move, having expanded into five countries in the last two years,” noted Rapach. “This Greenville expansion is another cornerstone in our plans to expand around the globe, increasing our ability to deliver services in 12 languages and enhancing our geographic footprint. We see a significant opportunity to grow from here.”

Concentrix has long been recognized as an innovator and leader in the Knowledge Process Outsourcing (KPO) services industry, employing over 4,000 talented associates worldwide to provide cost-effective solutions to clients. Concentrix deploys proprietary CRM, database, lead management and marketing-on-demand technologies, coupled with its industry-leading lead-nurturing platform (TRAFX) to help clients drive customer revenue and increase customer satisfaction, noted Rapach.

“Our vision is to continue to grow the Greenville County operations to serve our rapidly expanding customer base in North America, and to continue to grow into additional global markets over time,” said Rapach.

“The Greenville operation will focus on delivering outstanding customer service and support to our customers in North America,” Rapach added. “We are excited to expand our headquarters and operations here in Greenville County, and very appreciative of the support and leadership of the Greenville Area Development Corporation and Department of Commerce in making this announcement a reality.”

“Ultimately, it was the positive economic climate of South Carolina and the dedicated efforts of the area’s economic development teams that helped facilitate our decision to expand operations here,” said Rapach. “We continue to see an incredible opportunity in South Carolina for Concentrix, now and into the future.”

“Concentrix is recognized as a leader in its industry and has a strong history of operating in our state.  Concentrix’s decision to grow their presence here demonstrates that South Carolina’s business-friendly climate and skilled workforce are again proving to be an asset in attracting new investment and growing existing businesses,” said Joe Taylor, Secretary of Commerce.  “Thanks to the team efforts of local and state officials, Greenville County will benefit from this investment.”   

“Concentrix’s decision to expand its headquarters and operational platform in Greenville County underlines the desirability of our area for worldwide business opportunities,” commented H.G. “Butch” Kirven, Jr., chairman of Greenville County Council.  “We are very pleased to have them here in Greenville County.”

“Concentrix has long been a good corporate citizen of our city and county, and their expansion is great news for Greenville,” said Mayor Knox White, City of Greenville. “The company is knowledge-based and innovative, serves a blue-chip customer list, and is precisely the type of growth organization we seek to attract and retain here. We’re extremely pleased with their decision to expand.”

“Concentrix is a great example of how a knowledge-based company that combines world-class technologies with an Upstate base can grow their business in North America,” said Jay Rogers, Chairman of the Greenville Area Development Corporation Board. “The company is innovative and growth-oriented, and a wonderful reflection of the opportunities to be found in Greenville County and South Carolina.”

via Concentrix