PTG, a Microsoft Certified Partner and VMware Enterprise Partner was recently tapped by Think Up Consulting to provide IT support services and solutions. Experiencing a rapid burst of company growth, Think Up Consulting turned to PTG to address their IT infrastructure and overall service challenge needs.
By first performing a needs assessment, PTG was able to determine where the greatest needs existed in order to formulate a structured support plan that included a financial return model for their IT services. Immediately, PTG developed a seamless connection through Think Up’s VPN server to SharePoint and Microsoft Exchange server to give Think Up’s employees reliable and efficient data sharing capabilities. PTG currently delivers proactive IT services, desktop support and IT purchasing duties for more than 25 in-house and remote home office employees. As a result, Think Up is able to focus on their business rather than spending time reacting to unwanted IT technical problems. The full story is available on the PTG website.
“We knew we needed better IT infrastructure support, but we were not exactly sure what we needed,†says Jamie Pagel, Chief of Ideation for Think Up Consulting. “PTG came in, assessed our situation and made recommendations that hit the mark perfectly. It’s obvious from working with them that they are very customer focused and experts at problem solving. Their service level is first rate with professional response to everything we need. With PTG, we feel like we have a real partnership.â€
via: PTG
